“Ang tunay na kahusayan sa paglilingkod ay hindi lamang nakikita sa mabilis na pagtapos ng trabaho, kundi sa malasakit at pagpapahalagang ipinapadama natin sa bawat taong ating pinaglilingkuran. Sa ating pagpapatuloy sa paglinang ng mas mataas na antas ng serbisyo, muling nagbuklod ang buong pamayanan para sa isang makabuluhang talakayan ukol sa pagpapalalim ng ating dedikasyon at pagpapakita ng tunay na kalinga sa ating kapwa.”
On September 10, 2026, the Jose Justina, Dominga (JJD) Garcia Auditorium served as the venue for the fifth session of the institutional learning series, titled “Service, Excellence, and Care for People.” Built around the central theme, “Every Task Touches Life,” the session brought the University community together to reflect on how genuine service extends beyond merely completing daily assignments to focus on how actions directly impact and uplift the lives of others.
Guided by the leadership and insights of Gladys P. Mangiduyos, Vice President for Administration and Planning, the discussion offered practical and meaningful reflections on how institutional excellence is rooted in empathy, responsibility, and human care.
Mangiduyos began by sharing a fresh perspective on routine administrative duties. Rather than treating daily work as just a checklist of tasks—such as signing paperwork, maintaining campus cleanliness, processing enrollment requests, or managing facilities- she highlighted that true service is defined by the spirit and care brought to every human interaction. She illustrated that high-grade service can be seen in simple, proactive actions born out of genuine concern, such as a security officer assisting a visitor across a busy street, or front-line staff welcoming students and parents with warmth, patience, and understanding.
Building on this idea, Mangiduyos emphasized the necessity of seamless collaboration and shared responsibility across all University offices. She reminded everyone that no single department can sustain excellence in isolation, making unified teamwork among administrative staff, healthcare workers, and maintenance personnel essential to creating a safe and supportive environment. By proactively addressing facility needs and administrative bottlenecks before challenges arise, staff members demonstrate personal accountability and respect for the entire community. She added that managing every small detail with care creates a positive ripple effect that ensures the safety, convenience, and peace of mind of everyone on campus.
To apply these principles to daily work, the session presented practical ways to anchor high-level service in fundamental life values. Mangiduyos illustrated how simple wisdom—such as sharing and playing fair through interdepartmental cooperation, taking responsibility for one’s workspace, treating everyone with gentle care, and acknowledging mistakes openly to make things right— transforms organizational culture. She also highlighted the importance of balancing work, rest, and personal well-being, noting that maintaining personal wellness enables staff members to serve the community with renewed energy, focus, and enthusiasm each day.
Overall, the session reminded everyone that delivering exceptional service is not just an institutional requirement, but a daily commitment that requires consistent heart and effort. By embedding these principles alongside Wesleyan’s core values of Compassion, Harmony, Accountability, Spirituality, and Excellence (CHASE) into daily routines, administrative tasks transform into powerful opportunities to protect, serve, and enrich the lives of the entire University community.
“Sa huli, ang pagbabago at tagumpay ng ating institusyon ay hindi nagmumula sa malalaking polisiya lamang, kundi sa maliliit na gawi sa araw-araw sa kung paano tayo naglilingkod, nagpapakita ng malasakit, at nag-aako ng pananagutan sa ating trabaho. Sa ating pagpapatuloy sa lakbaying ito, ang ating patuloy na pagkakaisa ay malinaw na patunay na sama-sama tayong nagtataguyod ng isang samahang may puso, kalinga, at kahusayan sa bawat hakbang,” capped
Mangiduyos.
Article by Jhoanna D. Andres (PIO)
Photos by Emily G. Agumbay (PIO)
